The National Securities Depository Limited (NSDL) has launched a new helpline for Issuers and Registrar & Transfer Agents (RTAs). This service quickly addresses the queries of people and receives better support for services related to issuers.
The new helpline was launched to streamline companies’ investment management and help investors with their needs. Communication between companies and NSDL shall be enhanced through this service.
NSDL Launches Helpline for Issuers and RTAs
From the notification of National Securities Depository Limited (NSDL), companies and their representatives now have a dedicated customer support to contact the NSDL Issuer Service team.
New NSDL Helpline Number
Helpline Number: 022 4886 7000
IVR Option: Select Option 4 – Issuer or RTA
Service Timings: Monday to Saturday, 8:00 AM to 8:00 PM
As per the received feedback from companies and their representatives who desire easier access and faster assistance, the new service has been launched.
Objective of the New Helpline Facility
For effective support to issuers and seamless services, NSDL has introduced a special helpline. Earlier, queries of issuers were resolved via general channels, which made it difficult to resolve issues quickly. But now with this helpline, issues will get resolved quickly.
Issuers and RTAs with this new system can get direct support concerning:
- Issuer-related operational queries
- Clarifications on NSDL services
- Support for depository-related activities
- Assistance for compliance and connectivity issues
- Guidance regarding corporate action processes
The transformation has the objective to improve the service quality and make communication seamless between NSDL and the people who help manage investments in the market.
Benefits for Issuers, Registrar and Share Transfer Agents
This dedicated NSDL helpline proposes various benefits for issuers and RTAs:
Faster Query Resolution
A devoted service desk for issuers signifies that organisations can approach the correct support team. It supports preventing unnecessary waiting and confirms that they get support as soon as possible.
Better Accessibility
By providing extended support hours from Monday to Saturday, businesses and compliance professionals get much flexibility in handling tasks.
Improved Service Experience
Effective assistance furnsihes clear support for chores relevant to issuing and handling deposits.
Stronger Communication Channel
The initiative enhances communication between NSDL, issuers, and RTAs, streamlining efficient management of operations.
Instructions for Registrar and Transfer Agents
NSDL has notified all Registrars and Transfer Agents to share this information with the companies they are working with. This service equips companies with up-to-date information and a straightforward way to access assistance on demand.
Closure
This dedicated support service from National Securities Depository Limited (NSDL) enhances communication and delivers quicker assistance for anyone involved in managing securities and meeting regulatory requirements. By providing a separate contact option for such groups, NSDL has the motive to improve the overall experience and support for all those who interact with them.
Organisations involved with issuer services are required to be attentive to the new helpline number. Anyone who requires support or guidance can dial this number.
